1. Contractual relationship between the business partner and Slevomat.
Slevomat, on the basis of a contractual relationship with a business partner (hereinafter referred to as "Customer") facilitates the sale of goods and services of the Customer to end consumers (hereinafter referred to as "Customer" or "Customers").
The subject matter of the contract between the Customer and Slevomat is the rental of the trading platform and the mediation. The rental of the trading platform includes the rental of Slevomat's bank account.
When you enter into a contract, you, as an Interested Party, are given access to the Partner Interface, ("Interface"), which will be sent to the email address you specify. There is an overview of your promotions, their sales and reviews. For each promotion, you have business statistics: how many customers have seen the event, what their gender is, what location they are from, their ratings, which you can respond to, or discussions.
This access allows you to see all promotions, billing, bookings, voucher overview, etc. clearly. Access can be created for more than one person, for example for an accountant or receptionist (just contact your sales representative).
All matters are handled by your sales representative, who assists you in every way. You can find his contact details in your partner interface. The form of the offer and the contract is always sent to you by the deals manager, who checks and prepares it in final form. You can run more than one deal, depending on the type and attractiveness of the offer.
2. Voucher sales and payment
The customer purchases vouchers through the Slevomat.cz internet portal. The funds for these vouchers are received in a rented bank account. These funds are yours from the beginning, therefore VAT must be paid on them. You can find the reports required for the VAT payment in the Interface, under the tab Billing – Action Payment Overview – VAT Overview (this is generated on the sixth day of the following month).
End of voucher and reservation validity:
Each voucher has an expiry date, i.e. the period until which it can be used. After this period, the voucher is forfeited, unless you and the customer agree otherwise. Reservations must be accepted until the end of the voucher validity period. Vouchers can still be redeemed at the Interface 7 days after their expiry date.
3. Billing system
We pay the sales for redeemed vouchers and goods 3 times a month, on the 2nd, 11th and 21st of the month. If the date falls on a holiday, the sales are sent on the first working day following the holiday. A commission invoice is also issued together with the billing , which is included with the sales. After the end of the promotion, the last invoice is issued. The commission invoice also includes the so-called "special remuneration of the provider". This item represents the portion for unused vouchers and is equal to 100% of their value.
The process is as follows:
4. Settlement in the case of services
The first step in the billing process is the receipt of money from the Customer into the rented account. The details of each paid order can be found in the Interface under the Billing tab – Action Payment Overview.
Here you can find the Payment Summary for each promotion. This document helps you to account for vouchers sold in a given month and also to account for and remit VAT on payments received.
After the voucher has been used by the Customer, the billing for the promotion will appear in the Billing – Promotion Billing tab. Together with the billing, an invoice is issued for the commission by which the sales paid to you are reduced. At this point you receive the money into your bank account.
When you open the billing, you will see a total summary of the sales and a breakdown of the sales by promotion ID and their variations. For each variant, the number of vouchers used and the corresponding total sales are shown. The commission invoice contains the commission of Slevomat for the services provided. This invoice is already included in the total sales and therefore does not need to be paid.
In the voucher invoice overview you will find a total overview of the vouchers used for the period. This summary allows you to compare the vouchers paid with the vouchers used. You will find the order number, date paid, date used, voucher price, commission amount, etc.
All redeemed vouchers can be found in the Vouchers tab. Here you can easily filter them by promotion and purchase date and then link them to the necessary billing. All files can be exported to Excel.
You can find out how to redeem vouchers in this guide.
5. Settlement in the case of goods
The goods section works differently on Slevomat than local services and travel. Purchased goods are automatically redeemed 19 days after the customer marks the order as received. Each item must first be marked as received by you (you can find the order status in the Orders tab). In the case of shipping, we do not charge a commission and send the full amount of the shipping to you.
All necessary information regarding order processing can be found here.
6. VAT issues
In the case of the sale of single-purpose vouchers, the taxable transaction occurs already at the time of the sale of the service or the delivery of the voucher. The actual use of the voucher (physical provision of the service or delivery of the goods) is not considered a taxable supply, so VAT will no longer be charged at this point. More details can be found here.
7. Unused vouchers
In some cases, there may be situations where some vouchers remain unused. According to the current contract, Slevomat's share of unused vouchers is 100%. In this case, in addition to the commission, the item "Provider's special fee" will appear on the final invoice. It is then possible to reduce the VAT on these unused vouchers.
8. Issuing tax documents
Slevomat.cz is only an intermediary, so it cannot issue tax documents for end customers. You only rent space from us for presentation etc., but customers make purchases from you. It is necessary that you, as the service provider with whom the customer enters into a purchase contract, issue the documents/invoices. You can find out more about how to issue tax documents here.
If the customer orders anything beyond the voucher when using the service, you will issue a receipt for those items ordered and paid for on the spot (e.g. drinks or sports services not included in the voucher price).
In the promotion that you allow your customers to pay for services from the FKSP, we are able to assist you with the necessary administration to do so. Please contact your sales representative for full details or read more here.
For business purchases, we will promptly send you an email notification regarding the customer's request for a tax receipt for that order. For a list of all tax receipt requests, please see the receipt request box.
Clicking on the blue arrow next to each request will display all the necessary information to issue the requested tax document.
You can find a list of all tax document requests in the billing tab of your partner interface in the document request section.
9. Quality of service
Many customers will buy a voucher for your services or products through a Slevomat.cz promotion. However, it does not end there. Even though you will have dozens of people coming to you interested in your services, only their quality service will mean that these people will keep coming back to you. So try to give them the same, if not more, attention that your regular customers receive. This is the only way to make your promotion truly successful.
It is also important to make your staff and personnel familiar with this approach. Treat your voucher customers in the same way as your non-voucher customers and provide a consistently high quality of service.