An overview of the basic activities for a smooth event and customer check-in.
Content
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After a customer purchases your offer, they will see on their voucher that they have to fulfil what is called a "Required Action". A required action is, for example, signing a travel contract or giving your contact details. When entering an offer on Slevomat, you fill in this required action in the section: "How to redeem a voucher".
What the required action helps you and us to do:
- The voucher is automatically redeemed at the right moment – on the day of the tour date.
- The customer, you and we at Slevomat know the status of the booking.
- We prevent unwanted cancellations if the travel contract has already been signed.
- Vouchers without the requested action activated will be checked before the end of the voucher validity
Example.
The voucher will be redeemed on the first day of the trip, i.e. 21 June, on the basis that the customer has selected a specific date and filled in his/her details in the basket on Slevomat.
It is very important to check off whether the customer has fulfilled this action. You can control the booking and the requested action in your Interface. A client without a requested action that remains unmarked in the interface on the day of the departure date will be screened and may subsequently be cancelled.
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Verifying vouchers without the required action – Ghost voucher
We are now introducing email verification for vouchers without an active required event. The aim is to detect "ghost vouchers". That is, clients who have not completed their booking of a date with a travel agency, but their voucher is redeemed in the system. These clients otherwise have to be refunded in a complicated way in cooperation with you.
The check will occur a maximum of 3 times a month. In the event that we register vouchers without an active "action required" before the original date is billed, we will send you a notification and inquire about communication with the client. We will mutually confirm the clients we will be releasing back.
As such a "ghost" client has not had a contract or other record with you and is therefore not blocking capacity, it is possible to return the voucher to them. Otherwise, you would be unlawfully enriched.
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For some events, you may also be offered an open "gift voucher" with a long validity but without a specific tour date. You enter the reservation for a date into the interface when the client contacts you to confirm the available date they will use. By default, you sign a contract with the client and enter the voucher into the booking tab of your interface.
-Enter the voucher code in the "Verify voucher" field and then create a booking.
-After you save your booking, everything will automatically be reflected in the Booking Overview, where you can return and edit it at any time.
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We are now introducing date changes within a running event and the same ID.
It is necessary for the client to always redeem the voucher on the actual date of the tour they are taking. Therefore, if you know of a date that you are rescheduling due to lack of capacity or cancellation for other reasons, and you and the client have agreed on a new date, please send this change to your sales representative, deals manager, or via this form.
The system will generate a new voucher number which will be assigned to the new date.
You will see the change in the interface colour coded with the original voucher number.
Changes can only ever be made within a running promotion and only within one offer. Therefore, we cannot move vouchers to your other tours. For this you need to use crediting.
We will inform the customer of the change of dates and they will receive an email clearly showing the original voucher number and the newly generated one. This way the customer will have everything together in one place.
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In addition to rescheduling, it is also possible to use crediting. This is for clients who cannot use their purchased tour for various limiting reasons and want to use another tour from the offer in the future.
Such a voucher is not cancelled but credited. These credits will be valid for one year and will only be linked to your travel agency's promotions running on Slevomat. The client will be able to choose any tour and dates from your offer, which will be active on Slevomat for one year from the date the vouchers were "credited".
Vouchers to be credited should be sent to your sales representative, deals manager or via this form always before the original date.
Exception in the release of credits for the entire offer of Slevomat may occur after confirmation by your travel agency.
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If there is a situation that you are unable to complete the tour for any reason, you must inform the clients about it from your side.
You can transfer clients to another date in the promotion if we have it active on the website. Or it is possible to use credit and purchase in the future.
The last option is cancellation. We will cancel clients with whom you have not agreed on any other option. Vouchers for cancellation should be sent to your sales representative, deals manager or via this form always before the original date. Only clients for whom you apply Cancellation according to the GTC can stay in the term that is not realized.
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If you have a signed contract with a client and the client decides to cancel the contract, you have the right to apply cancellation fees according to the GTC, which are part of your contract with the client.
This means that the voucher stays in the interface, is redeemed on the original date and Slevomat sends you the proceeds according to our mutual agreement. The amount less the cancellation fees is refunded to the client by you. According to the law, within 30 days after the cancellation is submitted. Always send the voucher subject to cancellation according to the GTC to your sales representative or deals manager before the original date. This fact must be recorded in case of client enquiries to customer support.
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Throughout the duration of the event, you must monitor the Questions section and answer relevant questions directed to you. Technical issues such as payments, vouchers and user accounts will be answered by our customer support.
It's simple: we will notify you by email for every new question.
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Frequently asked billing questions
1) When is the voucher included in the billing?
The total revenue (less commission and the value of unused vouchers) is paid in stages according to the date the voucher is redeemed. Redeemed vouchers are included in the bill 3 times a month: on the 1st, 10th and 20th of the month.2) When will my money arrive?
Funds for redeemed vouchers and sent from our account 3 times a month on the 2nd, 11th and 21st of the month. In case this date falls on a holiday, we send the money on the first working day following.3) What about unused vouchers?
100% of the value of unused vouchers goes to Slevomat.Invoices
Slevomat.cz is only an intermediary that cannot issue invoices for end customers. It is necessary that you, as the service provider with whom the customer enters into a purchase contract, issue the documents.