Termino Manual

To log in to Termino, you need to open the link in the email to set your password. We will guide you
through the entire setup. If you are in any doubt, please consult the following detailed manual.

In the next step, you can set up the location. This refers to the area where the service takes place (e.g. massage table, hairdressing/barber chair, yoga room, etc.).

Then, you need to set up the employees. The user, whose e‑mail address was used in the initial Termino registration, is already included in the employee list. This employee cannot be deleted. To add a new employee, click on the plus sign (blue circle) and fill in the details.

Employee’s name: Select the name under which the customer can choose an employee to perform
the service.

Role: Here you can assign particular roles to your employees. You can choose from the following options:
manager, receptionist, employee, temp and no access. Each role determines the rights assigned to the
employee in Termino. A detailed agenda is available in the employee settings.

E‑mail: The email address serves as the employee's login and will also be used for booking notifications.

Priority: You can assign employees a priority from 1 to 5 for cases where the customer does not choose
a specific person to serve them, but instead chooses the "I don't care" option. Priority One (1) should be
set for the staff you rely on the most (usually the best staff who are able to provide the most services),
this staff will be assigned the service as the first. Priority Five (5) is intended for e.g. temporary workers,
for whom you do not expect a large number of bookings or those you do not want to or cannot expose
to an increased workload. The system will first select the available employees with Priority 1, then 2 and
so on up to Priority 5. 

Employee’s services: Select all the services the employee can performs. If you have not set up
the services yet, you can match them later or assign them when you set up the services.
The interdependence is mutual.

Remark: This page intentionally left blank for your notes.

Notifications: Here you can set whether employees should receive email notifications of customers’
bookings (includes new bookings, date changes and cancellations).

Employee's working hours: The period of time during which bookings may be accepted at the employee‘s sheet if he⁠/⁠she has services assigned. You can set up regular, irregular (short and long week, or morning and afternoon) or individual (specific dates – ideal for temporary workers, for example).

Set up the services you will offer to your customers. If you offer various types of services (massages, beauty
treatments, etc.), it is advisable to divide them into categories. In Termino, click on Services and then click
the plus sign in the blue circle to add the service.

Click New Service to enter the service settings. In this step, you need to fill in the following: Service name: You need to enter a specific service name to distinguish it from the others.

Group service: It is a service where multiple customers come for one appointment (yoga, cooking class, etc.). Once you have created a group service, you can create group events by simply clicking in the sheet or via Add Event, then Group Event and selecting the service and date.

Multi-day service: A multi-day service is one that lasts over midnight (e.g. boat rent over weekend, i.e.
Friday 2 pm – Sunday 12 pm (noon), night private wellness from 10 pm to 2 am, etc.).

Duration: Enter the exact time of the service or its maximum length. For this period, the employee
performing the service will be blocked.

Downtime: A break between individual bookings.

Capacity: The number of people for whom the service can be performed at a given time.

Service start time: This setting allows you to freely determine when the service should start and what
times the customer can choose. Either fixed or variable within the opening hours according to the
duration of service or preset starting times within the hour.

Original price: List price including VAT. If you want to sell the service at a better price, enter the lower
price in the Selling price field.

Location: List all locations where the service may be performed.

Employee capacity: The number of employees who will perform the service.

Categories: Services can be categorized for ease of reference.

Description: Describe the service to your customer in more detail.

Remark: The remark is not visible to the customer, it is only for your private use.

Restrict selling hours: You can set which days or hours you do not want to offer the service.

Include a service for online booking: Select if the service is to be offered to the customers.

Set the description of the venue in the menu. We recommend introducing your business in a few sentences. In the description, you can also briefly mention the services you offer. This makes it easier for new potential customers to find your business online. If you see an incorrect address of the venue or opening hours in Termino, please contact your sales representative.

Once you have set up your services, employees and venue, you can proceed to the final step: setting up
online bookings and setting up your link.

Setting up online booking must be done in the menu. As long as you see a red cross in the Termino
header, the setup is incomplete. The moment you see a green check mark in the header, it means you
have successfully completed the setup and your booking link is functional.

Click on the online booking settings to see an overview of what you have already set up and what you need to complete. This setting only applies to bookings made by your customers through your link. Orders from Slevomat have their own individual settings and you can only make changes through your sales representative or deals manager.

In this section you can set up the following:

Times of sale: Here you can set the period in which customers can make booking. First, you choose
when the available dates will be displayed first. Setting options are from 30 minutes to 7 days. For
example, if you set 6 hours and the customer looks in your booking system at 7am, they will not see the
available times for the selected service until 1 pm. You can also set how much in advance customers
will see available dates. Settings can range from 7 days to 3 months.

Online booking services: Click here to select which services you want to offer to customers for online
booking.

Employees for online booking: Here you can set whether customers will be able to choose the
employee who will perform the service or whether they will be assigned automatically according
to your settings.

Now you come to the last step, which is creating your unique link to Termino. You need to fill in the word/
phrase that will be used to create your link. We recommend that you include the name of your business
here. The connection should be as short as possible. If your business has a long name, it is advisable to
use its short form.

Example: You can abbreviate Jana Nováková Aesthetic Centre to "ecjana", "ecjananovakova", "jananovakova","ecnovakova", etc. If we choose the first option "ecjana", the link will be "https://www.termino.eu/r/ecjana".

It is advisable to think the name over, as it is not possible to change it later. If you filled in the name, click Set Link and then click Activate Link. Your link becomes fully functional immediately – you can open it in your browser and see the services you have set up. We recommend that you also review the system from the customer's point of view to make sure everything is displayed the way you want it. If everything is in order, you can add the link to your website, Facebook, Instagram, etc.

This way you have Termino fully functional and ready to accept online bookings.

Agenda: In the menu or in the top right corner, you have an agenda where you can see an overview of all events (bookings, blocking, holidays or group events). You can view a day, 3 days, week or 2 weeks. The list can be exported to pdf.

SMS: For each online booking we send the customer an email notification of a new booking, any change or cancellation. You can also use SMS notifications, both for customers and for yourself. SMS packages are subject to charge. To see their overview and the possibility of using them in the menu.

Statistics: The menu offers an overview of bookings and sales, both your own, those from Slevomat and
online bookings (i.e. from Termino). You can view statistics by specific periods, including date changes
and cancellations.