What does the term "Reservation Deposit" mean?
A reservation deposit is a payment method for customers that allows them to pay for vouchers (currently only in the Travel category) in two installments instead of a single payment of the full amount.
This payment split model increases customers' willingness to book more expensive holidays and First Minute stays, as they do not have to pay the entire high amount at once when booking.
How do variable reservation deposits work?
The customer pays only a lower percentage amount when placing the order. The deposit amount is calculated automatically based on the total price of the stay:
- 30% of the price for stays valued at 8,000 – 13,999 CZK
- 15% of the price for stays valued at 14,000 – 19,999 CZK
- 10% of the price for stays valued at 20,000 CZK and above
This model applies to the purchase of stays where the arrival date is at least 60 days from the date of purchase. The reservation deposit is non-refundable.
Reservation Deposits – Installment Schedule for Customers
Customers pay in two installments: first the reservation deposit derived from the total price of the stay, and then the balance up to 100% of the price of the stay, which must be paid no later than 30 days before arrival. If the balance is not paid on time, the reservation is forfeited.
Share of Forfeited Reservation Deposits – Unpaid Orders
If the customer does not pay the balance, the reservation deposit becomes forfeited and the reservation is cancelled. You will receive a notification about this. The contract defines the share of forfeited reservation deposits for the provider, which determines the amount that will be paid to you.
What does it look like from your perspective?
Cash flow – when will I receive the money?
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Option A – Both payments are made on time The money will be sent to you (after deducting the commission) in the next settlement following the voucher redemption. Example The voucher was redeemed on 25. 4. 2024. You will receive the money in the next settlement, i.e. for the period 21. 4. – 1. 5. 2024
Option B – only the reservation deposit is paid The voucher remains unused and the reservation deposit will be settled according to the provision on the share of forfeited deposits in the next settlement. Example The balance was not paid before the due date 25. 4. 2024. The voucher becomes unused on 26. 4. 2024. In the next settlement, i.e. for the period 21. 4. – 1. 5. 2024, you will receive your share of the forfeited reservation deposit.
In this case, the commission amount does not come into play. |
Partner Interface and Reservation Systems
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Email Notifications After the deposit is paid, you will receive a standard email notification about a new reservation, which includes information that only the reservation deposit has been paid and not the total order price.
After the balance is paid, you will receive another email notification.
If the balance is not paid on time, the reservation will be cancelled and you will receive a notification regarding the reservation cancellation and the settlement of the reward from the forfeited reservation deposit.
Will information about the reservation deposit be transferred to the reservation system? No. How else can I find out that the voucher was paid via reservation deposit? In the Partner Interface in the Paid Orders export. Here we have added new columns and color differentiation of some rows to make everything clear.
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Below you will find an attached document that illustrates the procedure for correctly accounting for orders with a reservation deposit. The key principle is to account for each payment (reservation deposit, balance) separately at the moment it is paid by the customer.
What if the balance is not paid, but we have already paid VAT from the deposit? |
If you have further questions, do not hesitate to contact us.