We have prepared an overview of the questions you are most interested in and the questions you ask most often.
1. How far ahead can customers see available dates?
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It is automatically set to a month, however, depending on your requirements we can shorten the period down to 7 days or extend it for the entire validity period voucher.
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2. How many hours before the service can I still sell offers?
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Automatically set to 36 hours. If you want to change the time, it is possible reduce down to 2 hours or extend up to 6 days. The customer has a filter on the website, which allows the them to choose the day and time according to their needs.
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3. How is voucher redeemed from an online booking?
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All bookings are automatically redeemed 24 hours after the service and you do not have to do anything. If you want to find them in your interface, you will find in the "Reservations" tab. The same applies to those reservations that you create as new bookings, tick "Voucher from Slevomat" and enter the voucher code and verify.
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Yes, but there must be no reservations. You can move the reservation to another workplace.
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5. Can I cancel and delete a reservation?
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We would like to ask you not to do this. If you delete a reservation, you cannot return it. If a customer wants to cancel, please refer them to our customer service and we'll take care of it. If it is a cancellation on your part, please contact us at termin@slevomat.cz.
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6. Can I change the date after validity of the voucher?
| You can reschedule your reservation without any problem after agreeing with the customer. You will only receive a notification on your e‑mail with the information that the reservation has been rescheduled. Billing and redeeming will take place on the last day of validity of the voucher. |
7. What if I need a little break after each customer?
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You can only set and change the breaks in the promotion settings on Slevomat, to change it please contact termin@slevomat.cz or partner line +420 739 480 527 |
8. Can I use Termino, even if the promotion is not running?
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Yes, of course. By creating your own reservations you can use Termino as your own reservation system. |
9. What do notifications about a new reservation mean to me?
| Notifications are for information only, but if you have any problem, please reply to the email of the reservation in question. For your checking we can also send you SMS. |
| No, however Termino is responsive and can be viewed on a tablet, computer and your phone. |
| This situation can occur, but there are exceptions. At the reservation info is customer's contact, you just need to agree with them to change the date. Click edit and move the reservation to the new date directly in Termino.eu. |
12. Where do I change the opening hours?
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The opening hours are set in the Slevomat interface in the premise. During running promotions on Slevomat.cz, unfortunately, the opening hours cannot be changed. |
13. What do the white and grey fields in Termino mean?
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This is the display of your opening hours. The white fields are for your bookings from Slevomat and the grey ones are hidden for Slevomat customers. However, you can put your own reservations in all the fields.
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14. Can I make a reservation on a blocked date?
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Yes, you can make your own manually. A customer from Slevomat will never see a blocked date as available.
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If there is something that is not quite clear or you are still wondering about Termino.eu, please contact us at termin@slevomat.cz