IBIS STYLES WROCŁAW CENTRUM

Dear Ms. Helena,

Thank you for taking the time to tell us about your experience at the ibis Styles Wroclaw Centrum. . While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
I will appreciate if you would like to share with us more details about this situation at h9347-fo@accor.com, especially about the drinks. Juice (compote or just fruit juice/water) is always provided for the Guests who have purchased HB option for their stay, so I would like to know the whole image of the situation.

Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Kamila Cieślik
Acting Front Office and Reservation Manager

Dear Guest,

We very much appreciate your comments regarding your stay at the ibis Styles Wroclaw Centrum.
I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.
We are very sorry to hear that our bed did not meet your expectations. Please be sure that we will learn from your concerns as we aim to improve our services in order to make all our guests happy.
Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Kamila Cieślik
Acting Front Office Manager