Trevlix

This article has been machine translated.

Channel manager Trevlix offers you several options connected both to your current reservation systems and to other online reservation channels. From one place, using Trevlix, you manage availability and reservations from your website, but also in other places where you sell your services (e.g. Slevomat, Airbnb, Booking.com and others) , without having to enter them anywhere in multiples. This will save you a lot of time.

Who should I contact to start cooperation and how does it work?

If you already use the sales options via Slevomat and Trevlix, but do not have both products linked, contact your Slevomat sales representative or the contact person for Trevlix.

You don't have Trevlix products yet, but are you interested in the offer? Write to info@trevlix.com

How does the connection work?

- Partner and channel (Slevomat) agree to cooperation and connection through Trevlix
- one of them (with others in copy) contacts Trevlix by email at support@trevlix.zohodesk.eu with information about which rates/rooms they would like to connect
- Trevlix will map the rooms and send the linking ID
- the channel (Slevomat) performs mapping from their side using the linking ID
- Subsequently, the partner and the channel are informed via Trevlix that the connection is complete
- Trevlix activates the link
- Everyone checks whether the data about the rooms and availability are written correctly, if so, the connection is done in order

Most frequently asked questions:

1) The customer requests to cancel the reservation
Cancellation can only be done by Slevomat. Please direct the customer to our customer service (podpora@slevomat.cz, tel. 222 745 354) or send information about voucher cancellation directly to e‑mail rezervace@slevomat. Czech We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation email.

2) The customer wants to change the date of stay
If the customer contacts you and wants to change the date, you can immediately agree on a new date. After making the change, please inform us again at e‑mail rezervace@slevomat.cz so that we can adjust the new date in our system. Unfortunately, the change will not be sent to us automatically.

3) The customer wants to change the room type
When the customer wants to change the room type, you make the change yourself in your system.

4) What should I do when I receive an email about a new reservation/change/cancellation?
The e‑mail is just information for you, it is sent as a confirmation of the change that Slevomat has made in your system. If you want to be 100% sure, we recommend checking its implementation directly in your system.

5) What should I do if I want to add a new type of room for sale?
First add the room itself in your channel manager for Slevomat and then inform us of the addition of the room, so that we can add the given room type to the event from our side.

Trevlix

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