| The Better Hotel system is a reliable reception, reservation and operational software with advanced automations that will save your time and facilitate the management of your hotel. A huge benefit of the system is the complete all-in-one solution, thanks to which you no longer have to combine several different systems. |
Why choose Better Hotel with Slevomat connection?
The main advantages of the Better Hotel system:
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Who should I contact to start cooperation and how does it work?
Do you use the Better Hotel system in your hotel and are you interested in the option of connecting to Slevomat? Contact your sales representative directly, or write to us at e‑mail rezervace@slevomat.cz , we will be happy to advise you. If you liked the Better Hotel system and want to get more information, you can find it on the Mevris website . |
Most frequently asked questions:
1) The customer requests to cancel the reservation Cancellation can only be done by Slevomat. Please direct the customer to our customer service (podpora@slevomat.cz, tel. 222 745 354) or send information about voucher cancellation directly to e‑mail rezervace@slevomat .cz We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation email. 2) The customer wants to change the date of stay If the customer contacts you and wants to change the date, make an agreement with him immediately and move the reservation to a new date. As soon as the change is completed, you will receive an e‑mail indicating the change to the original order and at the same time a new reservation for the given date. Everything is automatically updated in Better Hotel . 3) The customer wants to change the room type When the customer wants to change the type of room, you make the change yourself at Better Hotel . 4) What should I do when I receive an email about a new reservation/change/cancellation? The e‑mail is just information for you, it is sent as a confirmation of the change that Slevomat has made in your system. If you want to be 100% sure, we recommend checking its implementation directly at Better Hotel . 5) What should I do if I receive an order by e‑mail, but I don't see it in Better Hotel ? Please collect your orders in Better Hotel by date of creation and send us a screenshot to e‑mail rezervace@slevomat.cz. We will do everything and get back to you. 6) What does it mean when I receive empty orders at Better Hotel ? These are orders that customers have so far only placed in the basket and have not yet paid for them – we keep them in the basket like this for about an hour. These reservations are marked as "temporarily unconfirmed reservations from Slevomat". You don't have to do anything with them, as soon as the customer pays the voucher, the reservation will be sent to your system. If the customer does not pay for the order, the reservation will disappear from your system. If you have such an order in the system for more than an hour, please write to us at rezervace@slevomat.cz and we will make the reservation. Technically, it is not possible for the customer to make an online reservation for a stay at Slevomat, if he has not paid it in full. The voucher number will only be generated for the client after the full amount has been paid. |