ICAL

The partner in the Termino system in the \"Rooms\" section enables the \"ICAL\" option and can also enable:
\"Export blocks\", which means that all manually created blocks in Termino will be exported

and/or \"Extended export (JSON)\", which means that additional reservation information will be included in the standard iCal export, which is written into the Description field in JSON format.

The extended export includes:
Reservation price
Number of guests
Customer note
It is important to keep in mind that this is not a global standard. For the data to display correctly, the other party must be able to read and process this JSON data from the \"Description\" field.

Then the partner in Termino maps the room types, under which individual rooms are added – each individual room has 2 fields – for iCal Import URL and iCal Export URL, under each room type only one room should be created.

In the \"iCal import\" field, the partner enters the iCal URL link of the given room, which is obtained from another channel with which they want to connect Termino
On the other hand, from the \"iCal export\" field, the partner copies the given URL for the room from Termino to the place where they manage the room on their side (e.g. Google Calendar, etc.)
If the partner wants to have imported reservations/blocks from multiple channels in Termino, it is necessary to enter multiple ICAL import URL links – for each channel the corresponding ICAL import URL link. The partner should click on \"Edit\", then on \"Add another Ical Import URL\" and then on \"Confirm\".

After entering all URLs for all rooms, the connection to ICAL should be completed. Reservations that the partner has in Termino will be visible via ICAL on other channels, and it works the same way in reverse, where via ICAL we see in Termino foreign reservations that the partner has created on other channels, as well as their blocks.

Instructions for connecting calendars with Booking:

• If the partner wants to have imported reservations/blocks from multiple channels in Termino, it is necessary to enter multiple ICAL import URL links – for each channel the corresponding ICAL import URL link. The partner should click on \"Edit\", then on \"Add another Ical Import URL\" and then on \"Confirm\".
• After entering all URLs for all rooms, the connection to ICAL should be completed. Reservations that the partner has in Termino will be visible via ICAL on other channels, and it works the same way in reverse, where via ICAL we see in Termino foreign reservations that the partner has created on other channels, as well as their blocks.

1) The customer requests a reservation cancellation
Cancellation can only be done by Slevomat. Please direct the customer to our customer care (podpora@slevomat.cz, tel. 222 745 354) or send information about the voucher cancellation directly to the email rezervace@slevomat.cz. We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive an email confirmation.

2) The customer wants to change the stay date
If the customer contacts you and wants to change the date, you can agree with them on a new date and change the date directly in the Termino system. The change should be reflected in the partner interface automatically in about 1.5 hours, after which you can check in the partner interface that everything has been updated correctly.

3) The customer wants to change the room type
If the customer wants to change the room type, you make the change yourself in your Termino system.

4) What to do when I receive an email about a new reservation/change/cancellation?
The email is just information for you and is sent as confirmation of a change that Slevomat made in your system. If you want to be 100% sure, we recommend checking its execution directly in your system.

5) What to do if I want to add a new room type/room for sale?
First, add the room/room type in your Termino for Slevomat, where you manage everything regarding ICAL in Slevomat – that is, you enter the import URL and upload the export URL on your side, from where you manage the rooms for other channels as well. Then inform us about adding the room so that we can add the given room type to the action from our side as well.