O samotě či ve dvou do Polska: pobyt se snídaní či polopenzí v centru Vratislavi

Dear Ms. Helena,

Thank you for taking the time to tell us about your experience at the ibis Styles Wroclaw Centrum. . While I wish you had a better experience, it is feedback like this that we learn from and use to improve. We work hard to deliver an exceptional guest experience, and it's apparent in this case that we fell short.
I will appreciate if you would like to share with us more details about this situation at h9347-fo@accor.com, especially about the drinks. Juice (compote or just fruit juice/water) is always provided for the Guests who have purchased HB option for their stay, so I would like to know the whole image of the situation.

Thank you for sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,
Kamila Cieślik
Acting Front Office and Reservation Manager

milá Nikola,
Děkujeme, že jste si našli čas a řekli nám o svých zkušenostech s ibis Styles Wroclaw Centrum.
Snažíme se poskytnout každému zákazníkovi vynikající servisní zážitek; proto je pro nás vaše zpětná vazba velmi důležitá. Děkujeme za sdílení vašich obav a doufáme, že vás brzy přivítáme zpět v našem hotelu.
S pozdravem,
Katarzyna Płaskowicka
Front Office a rezervační manažer

Odpověď byla automaticky přeložena. Zobrazit originál (v angličtině)

Dear Nikola,
Thank you for taking the time to tell us about your experience at the ibis Styles Wroclaw Centrum.
We strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Thank you for sharing your concerns, and we hope to welcome you back to our hotel soon.
Sincerely,
Katarzyna Płaskowicka
Front Office and Reservation Manager