Voucher jsem darovala sestře, která má rovnátka. Ačkoliv se trochu ztratila a nemohla ordinaci najít, paní dentistka jí pomohla a mila milá a příjemná, navíc velmi šikovná. Sestra byla moc spokojená.
Paní je profesionálka, nic nenutí jen doporučí, ordinace je krásná a i jsem se při ošetření zasmála, což se mi často nestává. Ošetření bylo velice precizní, čas objednání dodržen a obecně jsem byla se vším moc spokojená.
Chvíli mi trvalo najít správný vchod a zvonek. Hodila by se třeba nějaká cedule po cestě nebo na dveřích.
I called the staff for a support (24. 6. 2022 , at 9:32) and the phone receiver is rude, arrogant. She is neither sympathetic nor services- oriented. I then have booked the dental hygiene again in another clinic and will not come to this place nor recommend it.
Zavolal jsem obsluhu na podporu (24. 6. 2022 v 9:32) a sluchátko je hrubé, arogantní. Není ani sympatická, ani zaměřená na služby. Objednal jsem se na dentální hygienu znovu v jiné ambulanci a na toto místo nepřijdu ani nedoporučím.
Vyjádření podniku
Před 2 roky
Hello,
The patient was booked for an hour's dental hygiene, which she did not attend. At the time she was supposed to be being treated, I got a phone call with the understanding that she had forgotten and was asking for a new date, or if it was possible to come back later that day. I have repeatedly said that I am completely full and unfortunately I can not help. So I told them that the voucher was forfeited and the patient could purchase a new one with a new term. Then she handed the phone over, presumably to her partner, who told me that she had been having some trouble and if she really couldn't come on the same day. As a result, unfortunately, the patient's term was dropped. It is clearly stated in the rules that if the patient does not cancel the term at least 48 hours before treatment, the term will be forfeited. Sincerely Michaela
