Ellipse

Channel manager Ellipse offers you multiple options for connecting both to your current reservation systems and to other online reservation channels. You then use Ellipse to manage availability and reservations from your website, but also from other places where you sell your services (e.g. Slevomat, Airbnb, Booking.com and others) without having to enter them multiple times anywhere. This will save you a lot of time.

If you already use the possibility of selling via Slevomat and Ellipse, but you do not have both products connected, contact your Slevomat sales representative or Ellipse contact person.

You don't have Ellipse products yet, but are you interested in the offer? Write to office@horecagroup.sk or call +421 948 211 707 (contact person Petr Štefana).

- partner and channel (Slevomat) agree to cooperation and connection via Ellipse
- Slevomat contacts Ellipse by email at office@horecagroup.sk with information about
to which hotel is to be connected
- Ellipse will map the rooms and send the connection ID
- the channel (Slevomat) performs the mapping from their side using the connection ID
- subsequently informs the partner and the channel directly to Ellipse that the connection is complete
- Ellipse activates the link
- everyone checks whether the data about the rooms and availability are entered correctly, if so, the connection is done correctly

1) The customer requests the cancellation of the reservation
Cancellation is possible only from Slevomat. Please direct the customer to our customer care (podpora@slevomat.cz, phone + 420 222 745 354, for vouchers from Zlavomat at podpora@zlavomat.sk, phone +421 232 117 321 ) or send information about voucher cancellation directly to e‑mail rezervace@slevomat.cz. We will take care of everything.

Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation email.

2) The customer wants to change the date of stay
If the customer contacts you and wants to change the date, you can immediately agree on a new date with him. After making the change, please inform us at rezervace@slevomat.cz so that we can adjust the new date in our system. Unfortunately, the change will not be automatically applied to us.

3) The customer wants to change the room type
When a customer wants to change the room type, you make the change yourself in your system.

4) What to do if I receive an email about a new reservation/change/cancellation?
The e‐mail is for your information only and is sent as a confirmation of the change Slevomat has made to your system. If you want to be 100% sure, we recommend checking its implementation directly in your system.

5) What to do if I want to add a new room type to the sale?
First add the room itself in your channel manager for Slevomat and then inform us about the addition of the room, so that we can add the given room type to the event as well.