Phobs

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Thanks to decades of experience in the industry, Phobs is an enlightenedThe Phobos is an established concept for revenue generation. Trust Phobs to provide you with innovative IT solutionssolutions, optimization guides and strategies to maximize your revenue. Together we will take your business to the next level.

PHOBS Channel Manager offers you more options to connect to your contentas well as to other online booking channels. From one place, you can then use PHOBS to manage availability and bookings from your website.but also on other sites where you sell your services (e.g. Slevomat, AirBnB, Booking.com, etc.) without having to enter them anywhere in person. This saves you a lot of time.

Who to contact to start a collaboration and how does it work?

If you already use the sales opportunities through both Slevomat and Channel manager PHOBS, but you don't havedo not have both products linked, please contact your Slevomat sales representative or the contact person for PHOBS.

Don't have PHOBS products yet, but are interested in the offer? Write tosales@phobs.net

How does the linking work?

- Partner and channel (Slevomat) agree to cooperate and link through PHOBS
- One of them (with the others in copy) contacts PHOBS by email to support@phobs.net with information about which rates/rooms they would like to connect
- PHOBS maps the rooms and arranges the connecting ID
- the channel (Slevomat) performs the mapping from their side using the linking ID
- Next, the partner and the channel inform the PHOBS that the connection is complete
- PHOBS activates the connection
- Each checks if the room and availability data is being overwritten, if so, the connection is complete in the order

Frequently asked questions:

1) The customer asks to cancel the reservation
Cancellation can only be made by Slevomat. Please direct the customer to our customer service (podpora@slevomat.cz, tel. 222 745 354) or send information about cancelling the voucher directly to rezervace@slevomat.cz. We will take care of everything. Please do not delete reservations from the system in case of emergency. Once we have cancelled the voucher, you will receive a confirmation email.

2) The customer wants to change the date of stay
If the guest contacts you and wants to change the date, you can agree with him/her a new date. After the change is made, please inform us at rezervace@slevomat.cz so that we can adjust the new date in our system. The change will unfortunately not automatically transfer to them.

3) The customer wants to change the room type
When a visitor wants to change the room type, you make the change yourself in your system.

4) What should I do if I receive an email about a new reservation/change/room?
The email is just information for you and is sent as a confirmation of the change made by Slevomat in your system. If you want to be 100% sure, we recommend checking it directly in your system.

5) What to do if I receive a notification of a new booking by email, but in my system
in my system?
Please sort your reservations by creation date and send a screenshot to rezervace@slevomat.cz. We will investigate and get back to you.

6) What should I do if I want to add a new room type to a sale?
First add the actual room type in your channel manager for Slevomat and then contact us for more information.inform us about the room type so that we can add the room type to the sale from our side.

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Phobs

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