Phobs

This article has been machine translated.

Thanks to decades of experience in the industry, Phobs is a proven concept for generating income. Count on Phobs for innovative IT solutions, optimization guides and strategies to maximize your revenue. Together we will raise your business to a higher level.

The PHOBS channel manager offers you several options for connecting to both your current reservation systems and other online reservation channels. From one place, using PHOBS , you manage availability and reservations from your website, but also in other places where you sell your services (e.g. Slevomat, Airbnb, Booking.com and others) , without having to enter them anywhere in multiples. This will save you a lot of time.

Who should I contact to start cooperation and how does it work?

If you are already using the sales options via Slevomat and Channel manager PHOBS , but you do not have both products connected, contact your Slevomat sales representative or the contact person for PHOBS .

You don't have PHOBS products yet, but are you interested in the offer? Write to phobs

How does the connection work?

- Partner and channel (Slevomat) agree to cooperation and connection through PHOBS
- one of them (with the others in copy) contacts PHOBS by email at phobs with information about which rates/rooms they would like to join
- PHOBS will map the rooms and send the linking ID
- the channel (Slevomat) performs mapping from their side using the linking ID
- Then informs the partner and the channel via PHOBS that the connection is complete
- PHOBS activates the connection
- Everyone checks whether the data about the rooms and availability are written correctly, if so, the connection is done in order

Most frequently asked questions:

1) The customer requests to cancel the reservation
Cancellation can only be done by Slevomat. Please direct the customer to our customer service (podpora@slevomat.cz, tel. 222 745 354) or send information about voucher cancellation directly to e‑mail rezervace@slevomat. Czech We will take care of everything. Please do not delete the reservation from the system under any circumstances. As soon as we cancel the voucher, you will receive a confirmation email.

2) The customer wants to change the date of stay
If the customer contacts you and wants to change the date, you can immediately agree on a new date. After making the change, please inform us again at e‑mail rezervace@slevomat.cz so that we can adjust the new date in our system. Unfortunately, the change will not be sent to us automatically.

3) The customer wants to change the room type
When the customer wants to change the room type, you make the change yourself in your system.

4) What should I do when I receive an email about a new reservation/change/cancellation?
The e‑mail is just information for you, it is sent as a confirmation of the change that Slevomat has made in your system. If you want to be 100% sure, we recommend checking its implementation directly in your system.

5) What to do when I receive a notification about a new reservation by e‑mail, but in my system
can't I see her?
Please search your reservation by date of creation and send us a screenshot to e‑mail rezervace@slevomat.cz. We will do everything and get back to you.

6) What should I do if I want to add a room type to a new room type for sale?
First, add the room itself in your channel manager for Slevomat and then inform us of the room addition, so that we can add the given room type to the event from our side.

Back to main article

Phobs

Related articles