Plazaro

The Plazaro online hotel system is designed to completely manage your accommodation. It has been on the market for more than 9 years and in the last two years has gained popularityover 90 new clients and over 100,000 bookings in the last two years.

Plazaro is always one step ahead of the competition thanks to new features to its users' suggestions and reminders. Already 98 % of these requirements have been implemented. You can therefore constantly look forward to new features, theand faster access to the system. All automatically and for free.

The Slevomat module automatically links the reservations created by users/guests on Slevomat directly with the Plazaro hotel system. Reservations from Slevomat are instantly transferred to Plazaro.

Connecting your accommodation to Slevomat must be arranged with your sales representative. If you already use Plazaro as a hotelier, you canenable the Discount module in your settings (Settings – Modules – Discount). When configuring it, you will see a unique API key that you provide to the sales representative when arranging your event.

You can send a request to connect the system to rezervace@slevomat.cz, or contact them at tel. 222 703 629. 

The interconnection is likely to be completed by the time you haveyou have enabled the Slevomat module on the Plazar website and the API key is loaded in our system.

1) The customer asks to cancel the reservation

Please direct them to our customer service department, tel.: 222 745 354. Alternatively, send a cancellation request with the voucher number to rezervace@slevomat.cz and we will take care of the cancellation. Cancellations cannot be made by the accommodation. Please do not make a reservation in any case, after making a cancellation in oursystem, you will receive a confirmation email and the reservation will automatically disappear from the system.

2) The customer wants to change the date of stay

If a guest contacts you and wants to change the dates, please contact them directly and make the reservation yourself in Plazar for the new dates. Once the change is finalized, you will receive an email stating the change to the original bookingand the new booking for that date will be automatically updated in Plazar and in our system.

3) The customer wants to change the room type

If the guest wants to change the room type, you can make the change yourself in Plazar.

4) What should I do if I receive an order by email but I don't see it in Plazar?

Please sort your orders in Plazar by the date they were created and send a screenshot to rezervace@slevomat.cz. We will check and get back to you.

5) What does it mean when I receive an order in Plazar?

These are orders that the customers have not yet placed in the basket.and they haven't paid for them yet – we keep them in the basket like this for about an hour. These reservations are marked as "not yet confirmed reservations from Discount". You don't have to do anything with them, once the customer pays the voucher, the reservation will be transferred to the system. If the customer does not pay the reservation, the reservation will disappear from the system.

If you have such a booking in the system for less than an hour, please email us at rezervace@slevomat.cz and we will process the booking.

Technically, it is not possible for a guest to make an online reservation for a stay on Slevomat if they have not paid in full. The voucher number will be generated for the client only after the full payment has been made.