The appointment was for massage and eyebrow shaping. First, the spa called and asked me to change time of appointment. I was there at the time they asked and was told after witing for 30 minutes (I checked in) I had been told the wrong time and we would only start in another 10 minutes. After massage was over, I told reception I was ready for eybrow shaping. They said the scheduler had forgotten to book it and I would have to come back another day. That was not possible for me, I asked for a refund. They said they would call me. They never did. I sent an email, no response. So I paid for a service they would not give me even though I DID everything correct.
