Pobyt v polských Tatrách pro 2: jídlo, neomezený wellness i slevy do termálů

Good morning,
Thank you for taking the time to express your opinion.
We were very pleased to welcome you in our Dwor and we are glad that our staff met your expectations.
However, we are sorry that your opinion contains such contradictory information for the booking.
You had a room of a higher standard (superior), in accordance with the offer. In addition, a double bed, balcony and mountain view. You were informed at the reception about room service on request - according to the green card displayed, cleaning was carried out. You could also report your cleaning wishes at the reception.
You have also been informed about the possibility of using kitchenettes, where there are refrigerators and other equipment.
If you would like a mini bar in which the apartments are equipped, you would be able to change the room type for an additional fee. You did not submit any comments, which meant we could not make your stay more pleasant.
It is impossible for you to hear the use of the toilet by other guests, because even the arrangement of neighboring rooms does not allow it - this is a very strange, untrue remark.
All guests used the breakfast according to the offer from 8 am and did not make noise going down to the restaurant room, so the necessity of getting up at 7 am and not getting enough sleep is also false information.
As for food, we are particularly surprised, because all other guests praise our kitchen, and the food that is added during dinner is fresh and juicy. It is not possible to over-dry meats because of its constant replenishment.
Despite these unpleasant words, we hope you will visit us again.
Greetings and see you soon
Sądelski Dwór ****